Privacy Policy
Our privacy policy and data handling practices
Privacy Policy
How we protect and handle your personal information
Last updated: September 17, 2025
Introduction
At KosRent, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our services or visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, postal address
- Identity Information: Date of birth, nationality, driver's license details
- Payment Information: Credit card details, billing address (processed securely)
- Booking Information: Travel dates, preferences, special requests
- Communication: Messages, reviews, feedback you send to us
Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, search queries
- Location Data: GPS coordinates (with your permission) for pickup/delivery services
- Cookies: Website preferences, login status, analytics data
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Process and manage your bookings and reservations
- Provide vehicle rental, transfer, and tour services
- Communicate about your bookings, changes, or cancellations
- Provide customer support and assistance
Business Operations
- Process payments and prevent fraud
- Verify identity and driving credentials
- Maintain security and safety of our services
- Comply with legal and regulatory requirements
Marketing & Communication
- Send promotional offers and newsletters (with your consent)
- Personalize your experience and recommendations
- Conduct surveys and gather feedback
- Improve our services and develop new features
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted partners who help us operate our business: payment processors, insurance companies, vehicle maintenance providers, and customer support services.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety of our users.
Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Staff Training: All employees trained on data protection best practices
- Secure Storage: Data stored in secure, monitored facilities
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
Under applicable data protection laws, you have the following rights:
Access & Portability
Request a copy of your personal data and receive it in a portable format.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal data (subject to legal obligations).
Opt-out
Unsubscribe from marketing communications at any time.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for website functionality and security | Session/1 year |
| Analytics | Help us understand how visitors use our site | 2 years |
| Marketing | Deliver relevant ads and measure campaign effectiveness | 1 year |
| Preferences | Remember your settings and preferences | 1 year |
You can control cookie preferences through your browser settings or our cookie consent tool.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Booking Data: 7 years for tax and legal compliance
- Marketing Data: Until you opt-out or 3 years of inactivity
- Technical Data: 2 years for security and analytics purposes
- Support Records: 3 years for service improvement
Contact Us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Email:
privacy@kosrent.com
Phone:
+49 160 464 2550
Postal Address:
KosRent Privacy Team
Mastichari
TK 85302, Kos
Greece
Policy Updates
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
Your continued use of our services after any changes constitutes acceptance of the updated policy.